Refund & Cancellation Policy

1. Free Trial

All new Users receive a 15-day free trial with full Pro-tier feature access, excluding the DokaanIQ AI Engine (which requires 90 days of usage data regardless of plan). No payment is collected during the trial. If you do not subscribe by the end of the trial, your account automatically reverts to the Free plan - no charge is applied and no action is required.

2. Monthly Subscriptions

• You may cancel your subscription at any time from Settings within the App

• Cancellation takes effect at the end of the current billing cycle; you retain full access until that date

• No refund is issued for the unused portion of the current billing cycle

• If Auto-Pay is enabled, disabling it before your next billing date will prevent the next automatic charge

3. Annual Subscriptions

• Annual subscriptions may be cancelled within 14 days of purchase for a full refund

• After 14 days, annual subscriptions are non-refundable, but service continues until the annual period ends

4. SMS / Notification Point Purchases

• SMS/Notification Point packages are one-time, non-recurring purchases (unless auto-refill is explicitly enabled by the User)

• Points already consumed (SMS/WhatsApp messages already sent) are non-refundable

• Unused Points remain valid in your account and do not expire, and may be refunded within 7 days of purchase if entirely unused, at NTechEdge discretion

5. Multi-Shop Add-On Fees

Additional Shop fees (charged on Pro/Business plans beyond the included Shop limit) follow the same monthly cancellation terms as the base subscription - cancelling an additional Shop takes effect at the end of the current billing cycle, with no refund for the unused portion.

6. How to Request a Refund

• Email support@dokaandigit.com with the subject: "Refund Request – [Your Shop Name] – [Plan/Point Package]"

• Include your registered phone number, transaction reference number, and reason for the request

• We will acknowledge your request within 2 business days and process approved refunds within 7–10 business days

• Refunds for bKash payments are returned to the same bKash account used for the original transaction, consistent with bKash's standard refund process

7. Non-Refundable Items

• Consumed SMS/WhatsApp notification credits

• Setup or onboarding assistance fees (Enterprise plan), once services have been rendered

• Subscription fees for any billing period already substantially used (beyond the applicable cooling-off period stated above)